What is Bridges to Excellence?
Bridges to Excellence is a program designed
to create significant leaps in the quality of care by
recognizing and rewarding health care providers who
demonstrate that they have implemented comprehensive
solutions in the management of patients and deliver
safe, timely, effective, efficient, equitable and patient-centered
care. The initiative is comprised of three individual
programs: Diabetes Care Link, Cardiac Care Link and
Physician Office Link. Physicians who demonstrate high
levels of performance in these areas are eligible for
incentive bonuses paid by participating purchasers.
Why is the Physician Office Link
program targeting office systems?
Systematic processes contribute to improvements
in health care. Physicians who use systematic processes
are better able to:
- Monitor their patients' medical histories
- Work with patients over time not just during office
visits
- Follow up with patients and with other providers
- Manage populations, not just individuals, using
evidence-based care
- Encourage better health habits and self-management
of medical conditions.
What standards are in Physician Office
Link?
Meeting POL standards means that practices
have links--to information, to patients, to other practitioners,
to evidence. The links in POL take several forms, and
NCQA evaluates three overlapping categories of standards:
- Clinical Information Systems/Evidence-Based Medicine
How does the practice use information to keep track
of patients' treatments, follow up on tests, check
medications and use researched standards of care?
- Patient Education and Support
How does the practice use resources and referrals
to help patients manage their own health? How does
the practice measure and improve quality?
- Care Management
How does the practice actively help patients with
chronic conditions and patients with very complex
problems maximize their health and prevent hospitalization?
Read a summary
of the standards within the POL categories.
Eligibility
Which physician practices are eligible
to apply for Physician Office Link rewards?
An NCQA evaluation of a practice's performance
against POL standards, requires the practice to:
- Be located in areas where Bridges to Excellence
operates.
- Serve patients who get their health care coverage
through purchasers affiliated with Bridges to Excellence.
- Meet NCQA's definition of a physician practice.
For this program NCQA defines a physician practice
as one or more physicians at a single geographic location
who practice together. The practice may include primary
care physicians, any specialty physicians or a combination.
Practicing together means that for all the physicians
in a practice:
- A single site is the location of practice for
at least the majority of their clinical time
- The non-physician staff follow the same procedures
and protocols
- Medical records, whether paper or electronic,
of all patients treated at the practice site are
available to and shared by all physicians as appropriate
- The same systems-electronic (computers) and
paper-based-and procedures support both clinical
and administrative functions: scheduling time,
treating patients, ordering services, prescribing,
keeping medical records and follow-up.
How do I know how many of my practice's patients
are covered under this program?
Physicians and patient counts are determined by the
participating purchasers' health plans, based on ambulatory
claim and encounter data for a 12-18 month period. Practices
will identify those physicians who are part of their
practice based on a physician list supplied by NCQA.
The practice's total count of eligible patients is then
calculated as the sum of the patient counts attributed
to the individual physicians at that practice.
In Year 1 of the program, there will not be an appeal
process regarding eligible patient counts. Questions
regarding patient counts can be directed to Medstat
at 1-800-224-7161.
How are patients attributed to physicians?
- Participating purchasers' health plans identified
all covered members enrolled with those plans in the
target market.
- Health plans then identified those physicians who
saw covered members as patients for office visits,
based on review of all ambulatory fee-for-service
claims and capitated encounters during 2002 or the
first half of 2003.
- For those covered members who are enrolled with
a managed care plan and who did not have any office
visits during the measurement period, the health plans
identified the primary care physician of record.
Which patients are included in the Physician Office
Link rewards?
The patients included in POL rewards are:
- Subscriber employees of BTE purchasers
- Subscriber spouses and dependents of BTE purchasers
- Pre-65 retirees of BTE purchasers.
If an eligible patient sees more than one physician
in the same practice, can the practice site count that
patient more than once for purpose of the Physician
Office Link rewards?
Yes, claims data is used to identify who sees the patient.
The patient count is credited one time for each physician
who provides care to the patient.
Are there any instances when a patient can be counted
more than once for the purpose of Physician Office Link
rewards?
Yes, a patient who receives care at more than one practice
site can be counted more than once. For example, a patient
who receives primary care from a physician at one practice
site and receives specialist care at another practice
site can be counted twice-once by the primary care practice
and once by the specialty practice.
The Physician Office Link Rewards
How are the Physician Office Link rewards determined?
After a practice achieves a passing score on any one
or all of the POL modules, it is eligible to receive
a reward for each Bridges to Excellence employee or
family member who receives care at the practice. The
amounts of the rewards vary depending on the modules
passed.
See the table below for the specific rewards practices
may receive for each employer patient.
Any
one module within a category |
Year 1
|
$25
|
$5
|
$20
|
$5
|
Year 2
|
$10
|
$0
|
$10
|
Year 3
|
$5
|
$0
|
$5
|
Any
2 of 3 modules within a category |
Year 1
|
$25
|
$5
|
$20
|
Year 2
|
$25
|
$5
|
$20
|
Year 3
|
$15
|
$0
|
$10
|
All
3 modules in a category |
Year 1
|
$25
|
$5
|
$20
|
Year 2
|
$25
|
$5
|
$20
|
Year 3
|
$25
|
$5
|
$20
|
How much can a practice earn under Physician Office
Link?
Qualifying practices will be entitled to up to $55-per-patient
yearly bonuses, and unlike the Diabetes and Cardiac
Care Link programs, bonuses are not tied to treating
patients with a particular disease. For example, a physician
caring for 150 participating patients could earn a year-end
bonus up to $8,250, with a maximum possible award of
$20,000 per physician annually.
For physicians who are eligible for both the Physician
Office Link (POL) and Diabetes Care Link (DCL) programs,
physicians are eligible for the full $100 reward per
diabetes patient under the DCL program. However, the
eligible reward amount under POL will be reduced by
25% for the identified diabetes patients, since physicians
may be rewarded for these specific diabetes patients
under both the DCL and POL programs.
If a practice concurrently participates in Diabetes
Care Link and Cardiac Care Link, the eligible reward
amount under Physician Office link will be reduced by
25% for the identified diabetes patients, since physicians
may be rewarded for these specific diabetes patients
under both the DCL and POL programs.
Does a practice need to bring forward all of its
physicians for the Physician Office Link reward payments?
No, a practice may bring forward some or all of it
physicians for the Physician Office Link rewards.
How long can a physician practice receive annual
rewards for Physician Office Link?
For each Module the practice passes, the associated
rewards are valid for three years. At the end of the
annual three-year period, the practice submits a new
application. When a practice wishes to qualify for Modules
other than those passed in the first survey, it contacts
NCQA to apply for an Add-On Survey. If the practice
does not meet the required number of modules in any
year, rewards may be reduced.
What are the reward amounts a physician practice
can receive during the three-year period?
The practice receives the rewards associated with Year
1 in the first year, the rewards associated with Year
2 in the second year and the rewards associated with
Year 3 in the third year. The more modules the practice
passes each year, the higher the reward amounts.
The following two examples use information from the
table above to clarify the rewards structure:
EXAMPLE 1
- A practice that passes one module in each category
in Year 1 but does not apply for and pass any additional
modules in Year 2 or 3 will receive:
- $55 per employer patient in Year 1
- $20 per employer patient in Year 2
- $10 per employer patient in Year 3.
EXAMPLE 2
- A practice that passes one module in each category
in Year 1 and applies for and passes three additional
modules in Year 2 but does not apply for or pass any
additional modules in Year 3 will receive:
- $55 per employer patient in Year 1
- $55 per employer patient in Year 2
- $25 per employer patient in Year 3.
What is the schedule for the rewards payments?
A practice will receive its annual reward payment for
Year 1 in the quarter after it achieves a passing score
and annually thereafter for Year 2 and Year 3. The annual
rewards are based on the most current census data for
the practice. Bridges to Excellence will reassess the
number of employer patients in the practice semi-annually
and the physicians attributed to the practice annually.
Will a practice receive rewards for a physician
who was attributed to the practice at the time of the
application but left the practice before the rewards
payment due to retirement or relocation to another state
or another practice?
Yes, the practice will reap the rewards for that physician's
patients in Year 1. However, the reward amount may change
in Year 2 and Year 3 due to the semi-annual assessment
of the number employer patients and the annual assessment
of physicians attributed to the practice.
What is the time period for Year 1 Physician Office
Link rewards?
Year 1 for the Physician Office Link rewards is 2003
and 2004.
If a practice applies for Physician Office Link
rewards and achieves passing scores in 2003, will Bridges
to Excellence pay rewards associated with Year 1 in
2003 and 2004?
No, Bridges to Excellence will pay the rewards associated
with Year 1 to practices only once. Although, Physician
Office Link starts in mid-2003, Bridges to Excellence
has extended the Year 1 rewards into 2004 to provide
practices more time to qualify for the rewards associated
with Year 1.
If additional purchasers join during the first year,
will a physician get the rewards for the new purchaser's
employees who are the their patients?
Yes. As new purchasers join during the first year,
Medstat or BTE will calculate the additional patient
counts for each qualifying physician practice and send
a check at the end of the quarter after they joined.
This will happen automatically for all qualifying practices.
If an eligible patient sees a nurse practitioner,
will the physician receive credit for this?
No, the rewards are based on physician visits only.
If a physician sees some patients several times
during the course of a year, will they receive a reward
for each visit?
No, the patient will only be counted once for the purpose
of the rewards incentives.
Benefits of Physician Office Link recognition
Will the public know which physicians and practices
have received Physician Office Link rewards?
Yes, when a practice achieves a passing score for any
Physician Office Link module, the practice and the participating
physicians in the practice will be listed on the NCQA
and Bridges to Excellence Web sites. Practices that
apply but do not pass will not be identified on either
Web site. All information provided by applicants to
NCQA will be held strictly confidential.
Application process
What is the application process for Physician Office
Link?
- Request from NCQA the Practice Background Information
worksheet. Use this worksheet to identify the physicians
who at least for the majority of their time, practice
at that location.
- Determine, from information provided by Bridges
to Excellence, the number of BTE patients your practice
has and therefore the amount of financial reward and
fee reimbursement for which you are eligible.
- Purchase an Interactive Survey System (ISS) license
and single application. The Physician Office Link
ISS allows your practice to review the standards and
conduct a self-scoring readiness evaluation.
- Request from NCQA the application packet.
- Decide which Physician Office Link Evaluation Options
(Modules) to pursue when you complete the readiness
evaluation.
- Submit to NCQA the following:
- A completed application
- An application fee (the fee table is included in
the application packet)
- A signed applicant agreement
- A signed Business Associate addendum
- Completed Survey Tool with attached supporting documentation
that validate responses
- A completed Practice Background Information worksheet
How can practices receive Physician Office Link
application materials?
Practices may contact NCQA Customer Support for application
materials and information about the program.
What does it cost to apply for Physician Office
Link?
The application fees for a full survey are as follows.
The full survey price is the fee for practices undergoing
the process for the first time and applying for 1 -
9 modules.
Full Survey
1
|
$450
|
$0
|
$450
|
2
|
$450
|
$450
|
$900
|
3-5
|
$450
|
$1,050
|
$1,500
|
6-10
|
$450
|
$2,550
|
$3,000
|
11+
|
$450
|
$4,550
|
$5,000
|
Will Bridges to Excellence reimburse fees for the
program?
Yes, there are some instances when Bridges to Excellence
will reimburse the NCQA application fee to physician
practices. To qualify for reimbursement of the application
fee in addition to rewards, the practice must have an
average of 50 patients per physician from BTE purchasers.
Is there a deadline for submitting an application
for Physician Office Link rewards?
A practice may submit an application at any time. Rewards
will be paid based on the modules the practice passes
and the calendar year in which the practice applies.
How long will it take a physician practice to prepare
an application?
Preparation time may vary based on the following factors:
- The number of Modules for which the practice applies
- The number of elements in the Modules the practice
selects
- The number of supporting documents the practice
has to validate its responses
- The size of the practice and dedicated resources
for the application.
How long will it take for an application to be processed?
NCQA will make a decision on an application and notify
the practice within 30 days of receipt of a completed
application packet and submission of responses and supporting
documents in the Interactive Survey System. Application
packet documents include the Application, Agreement,
Business Associate Addendum and Practice Background
Information worksheet.
How will NCQA know if accurate data has been submitted?
Random audits of applications will occur to ensure
the validity of the responses and supporting documentation
submitted.
How does Bridges To Excellent relate to the MHQP
Rewarding Results Initiative?
There is another RWJ project in Massachusetts focusing
on rewarding physicians for quality improvement. This
project is known as Massachusetts Health Quality Partners
(MHQP) Reward Results. In Boston, MHQP Rewarding Results
goals are:
- Build the infrastructure to support sustainable
and reliable aggregate reporting of clinical performance
results at the physician group level
- Provide these results to physicians, physician organizations,
and health plans to help them focus their quality
improvement efforts
- Publicly release the results at the physician organization
in 2004 and the group level in 2005
- Evaluate how health plans' new financial and non-financial
incentives impact the quality of care as measured
by HEDISâ clinical measures for chronic care
management and preventive care.
BTE and MHQP staff and evaluators are working closely
together to ensure that both programs operate smoothly
and that the impact of each can be measured accurately.
Numerous opportunities for collaboration between the
two programs are expected to develop as each gets off
the ground.
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